Users may occasionally experience some problems using Oxfile. This is a known problem caused by the load on the system resulting from backups being taken. Usually these interruptions are short-lived and users should just wait for ten minutes before trying again.
We do actively monitor these interruptions to the service and if they appear to be taking an unreasonably long time to clear, we will take appropriate steps to restore the service.
A longer term fix is currently in development and, once that work is complete, these disruptions will cease. In the meantime, we apologise for any problems these brief outages cause.